Home / About / Coronavirus (COVID-19)

Coronavirus (COVID-19)

Attention: open in a new window. Print

The World Health Organization has announced COVID-19 is a pandemic

The safety and wellbeing of our customers and staff is of paramount importance to South West Credit. We are actively monitoring the coronavirus (COVID-19) situation and would like to reassure our customers about the steps we are taking in response.

On this page you will learn how we are monitoring and responding to the outbreak, how you can help slow the spread of COVID-19, how you can continue to bank throughout this pandemic and how we may be able to assist you if you are experiencing financial hardship.

Request a call backContact us
  Branch access:

Our branch currently remains open. Our staff are following the social distancing practices and self-isolation protocols recommended by the government.

We’re asking our customers to also do the right thing. Please do not come into our branch if you are required to self-isolate for any reason, or if you are feeling unwell with flu-like symptoms.

We respectfully ask that you only visit our branch if your visit is essential. 

Please reconsider your need to visit our branch if:

  • You have travelled overseas and may be at risk; and/or
  • You have a fever and one or more of the following symptoms; runny nose, cough, headaches, rash, vomiting, sore throat or diarrhoea.
  Providing flexible banking options:

SWC has robust plans in place to continue delivering safe, flexible banking services for our customers.

SWC offers a range of digital and mobile banking channels if you need to self-isolate or prefer to manage your banking from home:

Internet Banking
Our Internet Banking is available 24/7 at swcredit.com.au.

You can check account balances, your transaction history, view eStatements, pay bills, transfer money and so much more.
Banking App
The SWC app allows you to do your banking on your smartphone or tablet when you’re out and about.  You can check balances, view transactions, transfer funds, manage periodical payments, pay bills and so much more.
To access our banking app you will need to be registered for Internet Banking.

Real time payments with Osko by BPAY

Make payments in real time with Osko by BPAY.  Osko is available as a 'transfer type', through our Internet Banking and Banking App. 

Osko allows you to transfer funds any time (includes weekends, public holidays) to participating institutions, all within 60 seconds.

Visa Debit Card

Use your Visa Debit Card for contactless card transactions with PayWave, or alternatively use EFTPOS when shopping.

Make cash withdrawals at thousands of free ATMs across Australia, including ATMs operated by the major four banks. (Commonwealth Bank, ANZ, Westpac and NAB).

SMS Alerts

Use our free SMS Alerts to monitor your account 24/7.

Find out when you’ve been paid or when your account is running low on funds with real time notifications.

  Protect yourself from scams:

Watch out for scammers who try to take advantage of the coronavirus (COVID-19) pandemic.

We have already seen several scams circulating which look quite convincing.

Scams can take many forms and can appear quite authentic. We urge you to be extra vigilant as fraudsters prey on people’s desire for information, by imitating trusted and well-known organisations or government agencies.

Fraudsters can target you through a number of channels including online, SMS, email, Social Media and over the phone. 

The contacts will often provide you with links or attachments to click on, which can install viruses, malware and/or ransomware onto your device, giving cyber criminals the ability to steal your financial and personal information.

Any communication you receive (especially during this pandemic) should be treated with scepticism.

Always stop and think:

  • Is this something you were expecting?
  • Does it sound too good to be true?
  • Is this something the organisation would usually send you?
  • Does the wording, spelling and grammar appear professional?
  • Does the organisation already have this information?

How to protect yourself against scams:

Scammers are skilled in finding ways to get your details and your dollars. Follow these simple steps to help protect yourself from scams:

  • Use strong passwords - for tips visit Stay Smart Online.
  • Secure your computer & devices - password-protect your devices and ensure your antivirus and operating system is up to date.
  • Shop on secure websites - the web address should show a closed padlock or key and start with 'https'.
  • Avoid public Wi-Fi - don't send or receive sensitive information if you are using public Wi-Fi.

What should you do if you think you've been scammed:

Call your bank quickly if a scammer gets access to your credit card, bank account or personal information. Your bank can freeze your account and may be able to reverse any unauthorised transaction if reported early enough.

Scam Information:

Visit more information on COVID-19 scams

Visit the ScamWatch website

  Protect your helath and others:

Everyone must practise good hygiene to protect against infection and prevent the virus spreading.  Basic protective measures includes:

  • covering your coughs and sneezes with your elbow or a tissue
  • disposing of tissues properly
  • washing your hands often with soap and water, including before and after eating and after going to the toilet
  • using alcohol-based hand sanitisers
  • cleaning and disinfecting surfaces
  • if you are sick, avoiding contact with others and staying more than 1.5 metres away from people
  • cleaning and sanitising frequently used objects such as mobiles, keys and wallets
  • Read more about protective measures against coronavirus on the World Health Organization website.
  Being prepared:

SWCs Pandemic Plan is currently in place to minimise the risks to our customers and we continue to closely monitor the advice of the Australian Government and State Government authorities.

It is also important that you are prepared for all circumstances, particularly in the event we are forced to close due to government guidelines or staff illness.

Some business's and organisation's are refusing cash payments, accepting contactless card payments only. We see this as a major risk for some of our customers who rely solely on branch access and cash. 

Whilst we are working hard to put solutions in place for all of our customers, due to the intense speed at which this is moving, we are asking customers to consider their own banking, and the banking of family and friends who are reliant on branch access, particularly the elderly. 

If our branch was forced to close due to government guidelines, would you be able to still conduct your banking?

There are a number of products and service available to ensure your banking continues should the worst happen.  Please contact us to discuss your options to ensure you are prepared.

  Support for customers experiencing financial difficulty:

SWC is here to help any customers who are experiencing financial difficulty as a result of the spread of COVID-19.

Any customer who is facing difficult financial circumstances or an inability to repay their loan should contact one of our Loans Specialists on (03) 5560 3900 to discuss their situation.

We encourage you to contact us as soon as possible. We are here to assist you with these situations and will quickly put in place the best possible assistance measures to help you.

Communication is key. It's important to stay in touch and talk things through.

For more information on the support that may be available to you, click here.

  Travel Insurance:

Any customers who have questions about a travel insurance policy they purchased through SWC should contact our travel insurance provider, nib Travel Insurance.

We understand nib Travel Insurance is currently experiencing an increased volume of calls and waiting times may be higher than usual, we appreciate your patience.

If you’re seeking up to date information about coronavirus, please visit the Australian Government’s Smart Traveller website.

  Additional Information: