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Disclosure Documents

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Our Disclosure Documents contain important information about the terms and conditions that apply to accounts or access facilities.

You should retain the relevant document or documents for future reference, as the information will also apply to new accounts you obtain, or facilities for accessing these accounts.

For your easy reference here are the relevant documents (click on the links below to access the relevant document).

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  Dispute resolution:

If you feel that you have experienced service from us which is not to your satisfaction, tell us about it so that we can attempt to fix this for you. We will address your concerns as soon as possible.

Talk to our staff at 117 Lava St Warrnambool, contact us on (03) 5560 3900 or send your concerns to us in writing.

For more information read our Complaints & Disputes Brochure.

  External dispute resolution provider:

If you are not satisfied with the response received from us, or you feel that we are taking too long to resolve your concerns, you may refer the matter to our External Dispute Resolution (EDR) provider. South West Credit is a member of the Australian Financial Complaints Authority (AFCA). AFCA is an EDR provider approved by the Australian Securities & Investments Commission (ASIC) in accordance with the Financial Services Reforms Act (FSRA).

The contact details for AFCA are as follows:
In writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
Telephone: 1800 931 678 (Free Call)
Website: www.afca.org.au
Email: info@afca.org.au

  Additional Information: