Scam Call Warning

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1st June, 2021

A number of Warrnambool residents have reported receiving scam calls from an ‘Amazon representative’ to issue refunds they were not expecting.
In some instances customers were told the refund is a result of fraud on their Amazon account, and at other times customers are told they were overcharged for a previous purchase.

The scam varies case by case, but generally works this way:

  • A representative instructs the customer to sign into their computer to allow the representative remote access to it (or alternatively to download an app that will give them remote access).
  • The customer is then directed to Amazon and instructed to log in.
  • Once logged on, the representative shows the customer a screen that appears as if he/she is owed a refund.
  • The customer is then asked to log into his/her online banking profile so the Amazon representative can issue the refund.
  • After the customer logs into his/her online banking profile, the representative either moves money between two accounts to make it look like a refund took place, or he/she shares another screen that makes it look like the customer received a refund.
  • The Amazon representative later pretends to panic, and tells the customer he/she was accidentally credited too much (e.g. instead of a $10 refund they paid $10,000 - amounts used vary).
  • The representative tells the customer Amazon cannot debit the account and the customer needs to transfer the excess funds back immediately.

If a person follows all of the steps listed above, his/her device, Amazon account, online banking and accounts all become compromised. The individual also loses money on the amount sent 'back to Amazon'.

As a reminder, Amazon and other companies such as eBay, Netflix, Telstra (any large company) will never contact you to issue a refund and will never request remote access to your device.

If you ever receive a similar call, hang up and contact the company directly through the phone number provided on their website to file a report.

If you believe you have been a victim of this scam, or any other scam, please contact us immediately so we can assist you with protecting your accounts and identity.


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