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Financial Hardship

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At Beyond Bank Australia Limited, we have always offered help to customers who may experience financial hardship. That’s what being customer-owned is all about – putting our customers’ interests first.

We focus on making sure we lend responsibly, while understanding that your circumstances can change, for example, because of a change in your employment.

Working with you, we can make an assessment of how best to assist you and your family based on your ability to meet the obligations of your loan.

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How do I seek assistance?

Any customer who is facing difficult financial circumstances or an inability to repay their loan should contact one of our Loans Specialists on (03) 5560 3900 to discuss their situation.

We encourage you to contact us as soon as possible. We are here to assist you with these situations and will quickly put in place the best possible assistance measures to help you.

Communication is key. It's important to stay in touch and talk things through.

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