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Fraud Reporting

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If you think you have fallen victim to fraud, you should report the incident to South West Credit immediately. This will enable us to take any necessary action to prevent further fraud from occurring on your account (e.g. placing a freeze on your account, cancelling your debit or credit card etc.).

The sooner you advise us the better it is for you. You should never feel embarrassed about reporting a scam/fraud; we are here to help you.

If you think you may have fallen victim to fraud, contact us immediately on (03) 5560 3900.

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  Fraud Prevention:

Unfortunately fraud takes place every day in a variety of ways. You can’t always prevent it from happening, but you can create some obstacles and make it difficult for scammers. Here are some general ideas on how to protect yourself against fraudulent activity:

  • Treat your credit cards, debit cards and account numbers like cash.
  • Notify us as soon as possible when you change your address or contact details.
  • If possible sign up for e-statements as they are much more secure than posted statements.
  • Check your transaction history regularly and report any unauthorised transactions to us immediately.
  • If you misplace your card – report it straight away. We can always reactivate it if you find it!
  • If you believe an ATM has been tampered with, do not use it.
  • Ensure that the ATM transaction has been completed before walking away.
  • Always keep your card in sight during any transaction.
  • If you receive a telephone call from a person claiming to be a staff member of South West Credit requesting your PIN, password or card number, do not disclose any information. We will never ask you for this information. Hang up and call our branch on (03) 5560 3900.
  • Never reply to any emails asking for personal or account information. We will never send you an email asking you to confirm account details.
  • Activate your smartphones security settings and password protection - All smartphones have built-in security features such as auto locking and password protection. Make sure they are switched on to protect your Smartphone and personal details.
  • Never store passwords or PINs on your phone - despite how cleverly you may think you’ve concealed them; criminals know what to look for and where.
  • When travelling overseas let us know.
  • Safeguard your card and PIN at all times. Don’t give out your PIN to anyone.
  • Ensure you keep up to date anti-virus and anti-spyware software installed on your computer, tablet and smartphone.

  Additional Information: