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Disclosure Documents

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Our Disclosure Documents contain important information about the terms and conditions that apply to accounts or access facilities.

You should retain the relevant document or documents for future reference, as the information will also apply to new accounts you obtain, or facilities for accessing these accounts.

For your easy reference here are the relevant documents (click on the links below to access the relevant document).

            Privacy Policy for APPs & Credit Reporting

            APP Privacy Policy for Job Applicants

            APP Privacy Policy for Director Nomination Candidates

Direct Debits

To cancel a direct debit service agreement, you can contact either the biller who has arranged the direct debit or South West Credit.

If you contact South West Credit, we will promptly stop a direct debit facility linked to your transaction account with us whenever you ask us to do so.  We also suggest you contact the biller that the direct debit has been arranged through.

Dispute resolution

If you feel that you have experienced service from us which is not to your satisfaction, tell us about it so that we can attempt to fix this for you. We will address your concerns as soon as possible.

Talk to our staff at 117 Lava St Warrnambool, contact us on 03 5560 3900 or send your concerns to us in writing.

For more information read our Complaints & Disputes Brochure

External dispute resolution provider

If you are not satisfied with the response received from us, or you feel that we are taking too long to resolve your concerns, you may refer the matter to our External Dispute Resolution (EDR) provider. South West Credit is a member of the Financial Ombudsman Service (FOS). FOS is an EDR provider approved by the Australian Securities & Investments Commission (ASIC) in accordance with the Financial Services Reforms Act (FSRA).

The contact details for FOS are as follows:

Financial Ombudsman Service
GPO Box 3
Melbourne VIC 3001

Telephone: 1300 780 808
Facsimile: 03 9613 63 99



If you have any questions Contact Us