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Avoid unnecessary handling of cash


30th March, 2020: 

South West Credit is urging people to avoid handling cash and stop attending the branch to keep customers and staff safe from COVID-19.

As part of its new social distancing program, CEO David Brown said people should avoid going to the bank to get cash as much as possible to protect themselves and bank tellers.

“The last thing we want is to be forced into lockdown, so we have put measures in place to ensure we continue to serve customers during this difficult time,” Mr Brown said.

“The wellbeing of our customers and staff is our number one priority and bringing the virus into our branch would put everyone at risk.”

Mr Brown said South West Credit would have no option but to shut the branch if a staff member became infected by the virus.

Cash handling and breaking social distancing protocols present the major risks to the branch and its staff.

Mr Brown said many local businesses were refusing to accept cash during the pandemic.

“Notes and coins are notoriously covered in germs and by using contactless payment methods it reduces the risk of the virus being passed on unintentionally,” he said.

“There is no need to go to a bank to get cash when payments and purchases can be achieved by other means such as Visa Debit Cards, ATMs, contactless Tap-&-Go payments and internet banking, or even a simple phone call to the branch.”

Mr Brown said anyone who had returned from overseas within the past 14 days was banned from attending the branch during their self-isolation period.

He also urged people feeling unwell to avoid the bank. “The symptoms are different for everyone and you could be putting someone’s life at risk.

“People should protect themselves and the bank tellers by staying away from the branch. We strongly urge people to visit the branch only if it is absolutely necessary.

“We need to take social distancing, isolation and good hygiene very seriously. It is important we all follow the recommended guidelines to reduce the risk of spreading the virus.”

South West Credit has advice about the virus and its policies at