My Credit Union

Making financial decisions during COVID-19


How to look after yourself and your money:

During challenging times, making financial decisions can feel overwhelming.

But there is support and services available to help you.

Early access to super

People affected by the COVID-19 pandemic may be eligible to apply to access up to $10,000 of their super in 2019-20 and a further $10,000 in 2020-21.

Your super is your retirement savings. We encourage you to consider all your options before you apply to access your super.

Protect yourself from scams

Watch out for fraudsters who try to take advantage of coronavirus (COVID-19). Scams can take many forms. Be wary of offers to assist you access your superannuation or high-return investment opportunities.

Be wary of cold-call offers to help you get early access to your super. The only way to apply to withdraw your super if you are eligible under the new COVID-19 early release scheme, is through

Protect your personal information. Don’t share your myGov account details with anyone.

Dealing with cancellations and refunds

The Australian Competition and Consumer Commission (ACCC) provides the latest information on consumer rights, travel and event cancellations in relation to COVID-19.

Financial Hardship

If you are experiencing financial hardship, it is best to contact your financial institution, credit card provider or utility provider as soon as possible to discuss your options.  Most companies will have financial hardship policies to assist you.  Seeking support early can make a big difference to your financial position in the long-run.  Financial Hardship at South West Credit.