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New phone scam targeting the south-west

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South West Credit Union is warning people to be on the lookout for scammers who are targeting south-west residents advising their bank card has been compromised.

Offenders notify people that they're calling from Visa and that fraudulent transactions have been charged to their cards, they then request the person's card details.

Please be advised we will NEVER ask you for your card details in such a situation, we would already have these details on record - you should not give your card or online banking details to anyone, particularly anyone that calls you out of the blue.
These scammers are conmen and extremely good at manipulating people.

Protect yourself 

  • If you receive an unsolicited phone call out of the blue from someone claiming to be from Visa always be sceptical and call your financial institution direct.
  • If you have doubts about the identity of any caller who claims to represent a business, organisation or government department, contact the body directly. Don’t rely on contact details provided by the person – find them through an independent source such as a phone book or online search.
  • Remember that you can still receive scam calls even if you have a private number or have listed your number on the Australian Government’s Do Not Call Register. Scammers can obtain your number fraudulently or from anywhere it has been publicly listed such as in a phone book.
  • Don’t let scammers pressure you – scammers use detailed scripts to convince you that they’re the real deal and create a high pressure situation to make a decision on the spot.
  • Always keep your computer security up to date with anti-virus and anti-spyware software, and a good firewall. Only buy computer and anti-virus software from a reputable source.
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • Never give a stranger remote access to your computer, even if they claim to be from a reputable business.
  • If you think your computer’s security has been compromised, use your security software to run a virus check. If you still have doubts, contact your anti-virus software provider or a computer specialist.
  • If you think you have provided your card or account details to a scammer, contact your bank or financial institution immediately. 


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