Scam calls targeting the south-west

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South West Credit Union is warning people to beware of scammers that are targeting south-west residents

Customers have alerted us to two different phone scams being received locally.

iTunes Direct Debit Scam

The person receives a call claiming to be from their bank, saying an iTunes Direct Debit is trying to be taken from their account and the person must provide their details (Name, Date of Birth, Address, Account details) so they can stop the Direct Debit.

This is a scam - do not provide any details and hang up the phone.

NBN Scam

The person receives a call claiming to be from NBN saying the persons internet is slow and they will investigate it for them, however require their billing details.

This is a scam - do not provide any details and hang up the phone.

Protect yourself 

  • If you receive an unsolicited phone call out of the blue from someone, always be sceptical and call your financial institution direct to confirm authenticity.
  • If you have doubts about the identity of any caller who claims to represent a business, organisation or government department, contact the body directly. Don’t rely on contact details provided by the person – find them through an independent source such as a phone book or online search.
  • Remember that you can still receive scam calls even if you have a private number or have listed your number on the Australian Government’s Do Not Call Register. Scammers can obtain your number fraudulently or from anywhere it has been publicly listed such as in a phone book.
  • Don’t let scammers pressure you – scammers use detailed scripts to convince you that they’re the real deal and create a high pressure situation to make a decision on the spot.
  • Always keep your computer security up to date with anti-virus and anti-spyware software, and a good firewall. Only buy computer and anti-virus software from a reputable source.
  • Never give your personal, credit card or online account details over the phone unless you made the call and the phone number came from a trusted source.
  • Never give a stranger remote access to your computer, even if they claim to be from a reputable business.
  • If you think your computer’s security has been compromised, use your security software to run a virus check. If you still have doubts, contact your anti-virus software provider or a computer specialist.
  • If you think you have provided your card or account details to a scammer, contact your bank or financial institution immediately. 


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