Changes to Internet Banking

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November, 2020 

One Time Passwords (OTP) have been available to South West Credit customers for many years, providing an additional layer of security to Internet Banking. They ensure two security checks are always performed before allowing access to your accounts and personal data online via Internet Banking.

In the past we have encouraged the use of OTP with our customer base however this has always been optional.

As the use of One Time Passwords significantly increases the security on your account and protects your personal data, we have made the decision to make this mandatory for all of our Internet Banking customers.

Throughout November and December, we will be updating our system to register all customers for SMS One Time Passwords.

To ensure you do not lose access to your Internet Banking, we need to make sure your mobile number is registered with us for the SMS OTP to be sent to you.

To check your details:
1. Login to Internet Banking
2. Access the 'My Preferences' tab
3. Select 'Update Contact Details'
This section allows you to update your address, contact numbers and email address at any time.

To check the mobile number we have recorded for you:
1. Select the 'Contact Details' button
2. Review and update details if required
3. Select the 'Update' button to save any changes made

The safety and security of our customers is extremely important, which is why SMS OTP is becoming mandatory.  The cost will be covered by SWC to ensure all customers have access to this additional layer of security on their accounts.

Most customers will be migrated to SMS OTP by Wednesday 2nd December, 2020.

With this becoming mandatory for everyone on Monday 7th December, 2020.

If your contact details are not up to date, you may not be able to access Internet Banking once this change is in place.

If you have any questions at all, please contact our branch during business hours on (03) 5560 3900.

David Brown, CEO


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